Event & booking terms

What forms the booking

These terms apply when they are identified in the accepted booking, quote or project agreement. The written confirmation identifies the contracting company, normally My Trove Jewels Ltd, company number 16538398. A different contracting entity must be expressly named in the agreed proposal.

A date is confirmed only when we issue written confirmation and receive any payment required for confirmation. An enquiry or provisional discussion does not reserve a date indefinitely. The scope should identify the date, venue, service hours, guest numbers or quantities, deliverables, materials, access and client responsibilities.

These terms apply prospectively from 11 November 2026. Existing bookings retain their agreed terms unless a valid variation is agreed. Consumer rights and binding pre-contract information take priority over a conflicting standard clause.

Fees, deposits and payment

The agreed quote states the price, what it includes, any deposit, payment stages and due dates. There is no universal deposit percentage hidden in these terms. Third-party costs, travel, overtime or additional materials are charged only as included in the scope or subsequently agreed.

A deposit is credited against the booking. What can be retained on cancellation depends on the applicable rights, work supplied and genuine loss; calling a payment a deposit does not automatically make all of it non-refundable.

For a business booking, an overdue undisputed payment may lead to suspension of affected work after reasonable written notice, and statutory commercial late-payment interest or compensation may apply where the law permits. We will not impose a new charge on a consumer merely by applying a business-only rule.

Designs, specifications and approvals

We agree the creative scope and the choices to be made in the studio or on the day. Please provide authorised brand assets, accurate quantities and any required specifications by the agreed deadlines. The client is responsible for checking approval proofs, including spelling, logos and selected dimensions.

We remain responsible for our own errors and the required standard of our work. An approval does not excuse poor manufacture or a departure from the approved specification. A later request to change an approved design may involve additional work, cost or time; we confirm the proposed variation before proceeding.

Concept visuals and prototypes illustrate the agreed direction. A material substitution or significant departure requires agreement. Hand-finishing and screen differences may produce minor variations without changing the agreed essential characteristics.

Scope changes and client delays

Changes to guest numbers, quantities, service hours, venue, timings, materials or deliverables must be discussed promptly. We explain the cost and timing implications and record agreed changes in writing. Extra work is not automatically included in the original fee.

If missing approvals, access or information prevent progress, we will explain the effect and the practical options. We may pause the affected work where reasonably necessary after notice. Additional costs must be explained and agreed or be recoverable under the existing contract and law; a delay does not give us an unrestricted right to increase the price.

Venue, safety and guests

The responsibilities for venue booking, licences, access, furniture, power, safe working space and guest arrangements are set out in the scope. The organiser must tell us about relevant restrictions and known risks so a workable plan can be agreed.

Guests must follow reasonable safety instructions. Small components and tools are not suitable for unsupervised young children. Bookings involving children require prior agreement on age, safeguarding and adult supervision. Our service is not unaccompanied childcare.

We may stop an activity to address a genuine immediate safety risk or serious abusive behaviour, using reasonable steps and explaining the situation. Any payment consequences are assessed fairly against the actual circumstances; a safety concern is not an automatic entitlement to retain all fees.

Cancellation by the customer

Tell us as soon as possible if you need to cancel. Email info@mytrovejewels.com with the booking details. Statutory cancellation, where available, can also be exercised by any clear statement.

Subject to statutory cancellation rights, a reasonable cancellation charge may reflect work already supplied, specifically committed costs that cannot reasonably be recovered and a genuine net loss caused by cancellation. We take account of costs saved, recoveries and replacement sales, avoid double recovery and refund the balance. Charges cannot exceed the amount properly recoverable under the contract and law.

For workshop cancellations within seven days of the event or a no-show, recoverable loss may be substantial and may reach the ticket price if justified. This is not a blanket rule that all payments are forfeited regardless of loss. For earlier cancellations, we apply the same fair assessment rather than promising an automatic full refund or retaining an arbitrary fee.

For business customers, a specifically agreed written cancellation schedule governs the commercial booking where legally valid. In the absence of one, the reasonable-loss approach above applies.

When a consumer cooling-off right applies

A workshop or leisure activity booked for a specific date or period is normally exempt from the standard 14-day cooling-off right. This exception does not remove remedies if the service is not supplied as agreed or lacks reasonable care and skill.

Where a different consumer service contract has a statutory cooling-off right, the normal period is 14 days beginning the day after the contract is made. If you want work to start within it, we need your express request. A lawful proportionate charge may apply to services supplied before a valid cancellation; the cancellation right is lost on full performance only when the required consent and acknowledgement have been obtained.

Genuinely bespoke goods may have a separate legal cancellation exception, as explained in our Returns & refunds policy. Combining standard stock items is not automatically enough.

Rescheduling and transferring a ticket

A reschedule needs agreement and available dates. We explain any changed price and costs that cannot be recovered or transferred before confirming it. Asking for a new date does not, by itself, cancel the original commitment or guarantee a transfer.

For an individual workshop ticket, please ask at least 48 hours before the event if you wish another person to attend. We will consider reasonable transfers subject to age, safety, capacity and the booking conditions. Provide only the replacement attendee details needed for the booking.

If we cannot deliver

We use reasonable care and skill and take reasonable steps to deliver the agreed service. If an event outside our reasonable control materially affects performance, we tell you promptly and discuss practical alternatives.

If we cancel or cannot provide the agreed service, you are not required to accept a new date or credit instead of a refund that the law requires. We refund amounts due for the part not supplied and honour any further applicable remedies. Work or goods already supplied are assessed under the contract and applicable law, rather than a blanket force-majeure forfeiture.

Project IP, brand materials and confidentiality

The My Trove Jewels brand IP belongs to Health and Vitality Bytes Ltd. Our pre-existing methods, tools and unused concepts, and other parties’ existing assets, remain with their respective owners. Ownership of any newly commissioned rights, or a licence to final deliverables, should be stated in the written scope. Purchasing physical pieces does not automatically transfer copyright.

Following payment, the client can use final deliverables for the purposes and on the terms agreed in the project. Broader reproduction or transfer of protected designs requires permission. The client confirms it has authority for the agreed use of supplied logos, artwork and other materials.

For business clients only, responsibility for a third-party claim arising from unauthorised client-supplied material is limited to the loss reasonably attributable to that material, with prompt notice and reasonable cooperation. It does not make the client responsible for our own unauthorised changes or unrelated negligence.

We respect agreed confidentiality and publication restrictions. Client names, restricted project material and logos are not automatically available for public case studies. Identifiable guest imagery is handled under the Privacy policy and the permissions required for the intended use.

Responsibility, complaints and legal terms

Consumer services must be provided with reasonable care and skill and as described. Applicable remedies may include repeat performance or a price reduction; these terms do not remove them. Consumer liability is explained in our Terms of service.

For business bookings only, the business liability provisions in the Terms of service apply unless a different written project agreement is accepted. No provision excludes death or personal injury caused by negligence, fraud or a liability that cannot lawfully be excluded.

Raise a concern promptly with your booking reference and the outcome sought. Any governing-law and court provisions preserve mandatory consumer rights; business contracts otherwise use the law and courts of England and Wales unless agreed differently in writing.