Policies & customer information

TROVE / Policies

The details, made clear.

Everything you need to know about ordering a piece, booking an experience and getting help along the way.

Delivery options, preparation times, tracking and parcel problems.

Online cancellation, bespoke pieces, faults and how refunds work.

Quotes, payments, approvals, changes and event cancellations.

Ordering, responsibilities, intellectual property and consumer or business terms.

How personal information is used and the choices available to you.

The registered seller, correspondence address and brand ownership.